A Customer Service Representative is needed to deliver fast, friendly, and accurate support to customers across phone, email, chat, and social channels. You will be the first point of contact, solving issues, answering product questions, documenting interactions, and helping improve the customer experience.

• Job Location: Remote (must live in Lagos, Nigeria)
• Salary: ₦350,000 – ₦500,000 monthly (based on experience)
• Employment Type: Full-time
• Benefits: Not stated
• Application Deadline: Not stated

Limited information about the hiring company was provided at the time of listing. This opportunity was shared based on details made publicly available by the employer. Applicants are advised to review the official job page for full and updated company information.

• Respond to customer inquiries via phone, email, live chat, and social media with professionalism and empathy
• Provide clear information on products, services, processes, pricing, and policies
• Troubleshoot customer issues, escalate complex cases when needed, and follow up to ensure resolution
• Maintain accurate records of customer interactions in a CRM or helpdesk tool (e.g., Zendesk, Freshdesk, HubSpot)
• Meet or exceed service standards such as response time, resolution time, CSAT, and quality scores
• Collaborate with internal teams (Operations, Sales, Product) to share customer feedback and improve workflows
• Support onboarding and training by helping new team members understand processes, tools, and customer handling standards
• Suggest improvements to FAQs, scripts, macros, and support documentation based on recurring customer needs

• Minimum High School Diploma or GED (Bachelor's degree is a plus)
• 1+ year of customer service experience (remote support experience is a plus)
• Strong spoken and written English communication skills
• Comfort using computers daily, including typing, navigating tools, and learning new platforms quickly
• Excellent interpersonal skills and a customer-first mindset
• Strong problem-solving and conflict-resolution ability
• Ability to stay organized, manage multiple conversations or tickets, and prioritize effectively
• Solid working knowledge of Microsoft Office or Google Workspace (Word/Docs, Excel/Sheets, Outlook/Gmail)
• Ability to maintain composure during peak periods and handle difficult conversations professionally
• Detail-oriented documentation and strong follow-through
• Experience with CRM or ticketing systems (Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, etc.) is nice to have
• Experience supporting customers in e-commerce, SaaS, logistics, fintech, or retail environments is nice to have
• Prior experience assisting with team training, playbooks, or knowledge base updates is nice to have

How to Apply
Interested and qualified? Apply here

Why this job might be a good fit
This role is ideal for a customer service professional with at least 1 year of experience who is calm under pressure, great with people, and wants a fully remote role with competitive pay while living in Lagos.

About This Listing
This page is part of our regularly updated collection of job opportunities. Each listing is shared to help users find available roles without upfront costs. 

What You Should Know Details such as eligibility, requirements, deadlines, and availability may change at any time. We do not control the hiring or enrollment process and are not responsible for final selections, or outcomes. 

Disclaimer This website does not act as an employer, recruiter, or training provider. Users are advised to verify information directly from the official source before applying.

Want to see all current job openings? Browse our remote job listings to find roles that match your skills.