The Customer Service & Logistics Representative will provide excellent customer support while coordinating orders, vendors, riders, and delivery operations to ensure a smooth logistics experience.

• Job Location: Ogba, Lagos
• Employment Type: Full-Time
• Salary: Not stated (competitive salary and performance-based incentives)

Onestop Marketplace Limited (OML Logistics) is a fast-growing Nigerian marketplace and logistics company. The company is looking for a reliable, customer-focused, and organized Customer Service & Logistics Representative to join its growing team in Ogba, Lagos.

• Attend to customer inquiries, complaints, and requests through phone, WhatsApp, email, and other communication channels.
• Provide customers with accurate information about orders, delivery schedules, charges, and services.
• Coordinate with riders and delivery personnel to ensure timely and successful deliveries.
• Track and follow up on pending, delayed, failed, or completed deliveries.
• Communicate with vendors regarding order processing, pickup, delivery, and customer requirements.
• Assign and coordinate delivery requests with available riders.
• Keep customers updated on the status of their orders and deliveries.
• Resolve delivery-related issues professionally and escalate complex issues when necessary.
• Maintain accurate records of customer interactions, orders, deliveries, payments, and complaints.
• Confirm successful deliveries and follow up on unresolved delivery issues.
• Assist with daily logistics operations and administrative tasks.
• Monitor rider performance and report operational challenges to management.
• Help maintain good relationships with customers, vendors, and delivery personnel.
• Ensure all customer service and logistics activities are handled professionally and promptly.

• Minimum of OND/NCE; HND or Bachelor's degree is an added advantage.
• Previous experience in customer service, logistics, dispatch, e-commerce, or a related role is an advantage.
• Good communication and interpersonal skills.
• Ability to communicate professionally with customers, vendors, and riders.
• Good knowledge of Lagos locations and road networks.
• Ability to work under pressure and manage multiple tasks.
• Good problem-solving and organizational skills.
• Must be comfortable using smartphones, WhatsApp, email, and basic computer applications.
• Must be reliable, punctual, proactive, and customer-focused.
• Ability to work effectively as part of a team.
• Preferred locations: Ogba, Iju-Ishaga, Fagba, Agege, College Road, and nearby areas.

How to Apply
Interested candidates should send their CV and relevant details via WhatsApp to 07043036443 or 08100695761.

Why This Job Might Be a Good Fit
This role is ideal for a customer-focused professional based in Ogba or nearby areas who enjoys logistics coordination. It offers a supportive work environment with career growth opportunities and practical experience in the logistics and e-commerce industry.

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