As a Customer Service Manager, you will play a key role in leading the customer service team, ensuring efficient, high-quality service delivery, and helping maintain the reputation for outstanding client relationships. You will oversee the team responsible for answering inquiries, resolving issues, and supporting clients throughout their journey. You will be a critical liaison between the customer service department and other teams, working to continuously improve processes and enhance the overall client experience.

• Job Location: Remote (worldwide, with fast/stable internet connection)
• Salary: Not specified
• Employment Type: Full-time
• Other relevant details: Willingness to work US business hours. All roles are 100% remote.

THE/STUDIO is a cutting-edge manufacturing platform designed to help creators, brands, and organizations seamlessly design and produce custom products, from apparel and accessories to promotional items. The company makes the process easy with low minimum order quantities (MOQs), exceptional quality, and the ability to meet even the tightest deadlines. Headquarters are in Los Angeles, California, but the company is fully remote with team members across the U.S., Europe, South America, Africa, and Asia/Pacific.

• Lead, mentor, and manage the day-to-day operations of the Customer Service team
• Train and develop team members to ensure they have the tools and knowledge to perform at their best
• Act as an escalation point for complex or high-priority customer issues
• Monitor customer interactions and feedback to identify trends and opportunities for improvement
• Work with cross-functional teams (Sales, Marketing, Design, and Operations) to ensure customer expectations are met
• Develop and implement best practices for customer service processes and workflows
• Analyze customer service metrics to track team performance and customer satisfaction
• Drive initiatives to enhance customer loyalty, satisfaction, and retention
• Create and maintain detailed customer service documentation, FAQs, and knowledge base content
• Foster a positive, solution-oriented work environment

• 5+ years of experience in customer service, with at least 2 years in a leadership or managerial role
• Strong experience managing a team and fostering a collaborative, customer-centric culture
• Excellent communication skills, both written and verbal
• Experience working with startups, e-commerce, fashion, or apparel/product manufacturing preferred
• Strong problem-solving and conflict resolution skills
• Ability to work under pressure and manage multiple priorities in a fast-paced environment
• Familiarity with customer service platforms and CRM tools
• Passion for delivering exceptional service and building lasting client relationships
• Prior experience in a creative or design-driven environment is a plus
• Strong organizational skills and attention to detail
• Willingness to work US business hours
• English fluency required

Hiring Process

1. Submit application (resume/CV in English)
2. Initial chat with Founder/CEO
3. Hiring Manager Interview
4. Assessment/Case Study
5. Final Interview
6. Reference Check

How to Apply
Apply using the link below:

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