The Customer Service Officer will support branch operations, contribute to branch profitability, and provide prompt, professional, and efficient service to clients. This role involves client service, credit and account processing, till and cash management, and records administration.

• Job Location: Kano or Ibadan
• Employment Type: Full-Time
• Salary: Not stated

Baobab Microfinance Bank is a financial institution dedicated to providing accessible and client-focused financial services. The organization is committed to supporting branch operations, contributing to profitability, and delivering prompt, professional, and efficient service to clients.

Client Service

• Represent Baobab Nigeria professionally at all times.
• Attend to clients promptly, courteously, and professionally.
• Understand customer needs and recommend suitable products and services.
• Provide accurate information about available financial products.
• Produce client identification cards where required.
• Maintain high standards of customer service and confidentiality.

Credit & Account Processing

• Input credit applications, updates, and documentation into T24.
• Prepare and print loan and legal documents.
• Input CSR forms.
• Produce daily operational reports.
• Ensure accounts are appropriately funded based on Credit Committee instructions.
• Maintain accurate customer and transaction records.

Till & Cash Management

• Operate and maintain the branch till box in line with established procedures.
• Handle cash-related responsibilities accurately.
• Disburse loans correctly and efficiently.
• Ensure all till and cash-management activities comply with internal controls.

Records & Administration

• Maintain secure archives for branch legal documents.
• Manage client photographs, signatures, and guarantor records.
• Conduct regular inventories of branch assets and stock.
• Identify repair, replacement, and replenishment needs.
• Report maintenance and stock-related issues.
• Perform other administrative duties assigned by management.

• Experience in data or computer input, preferably within banking or financial services.
• Experience managing a till box.
• Experience in logistics or stock management.
• Good working knowledge of Microsoft Word and Excel.
• Knowledge of stock management, mailing, and document archiving.
• Excellent written and spoken English.
• High accuracy and strong attention to detail.
• Good self-management and time-management skills.
• Ability to work effectively under pressure.
• Ability to work collaboratively with others.
• Discipline, dynamism, and initiative.
• Friendly and professional interpersonal skills.
• Strong discretion when handling confidential information.
• Must currently reside in Kano or Ibadan, depending on the location applied for.

How to Apply

Interested and qualified candidates should Apply here. Application Deadline: 14 August 2026. Applicants should apply only for a location where they currently reside.

Why This Job Might Be a Good Fit

This role is ideal for a customer-focused professional based in Kano or Ibadan with experience in banking, customer service, or data input. It offers the opportunity to work with a microfinance bank and contribute to client satisfaction and branch operations.

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