The Customer Service Officer will serve as the primary point of contact for clients in Port Harcourt, handling inquiries, resolving technical and service issues, providing product support, and acting as a trusted advisor to customers using legal technology solutions.

• Job Location: Port Harcourt, Rivers
• Employment Type: Full-Time
• Salary: Not stated

LawPavilion is a legal technology solutions provider that offers innovative products and services to legal professionals and corporate clients. The company focuses on delivering exceptional service and building strong, lasting relationships within the legal industry.

• Respond to customer enquiries and resolve issues in a timely and professional manner.
• Provide product guidance and support to users.
• Maintain clear, courteous, and professional communication at all times.
• Build and sustain strong relationships with existing and prospective clients.
• Assist customers in understanding product features and functionality.

• Bachelor's degree in Communication or a related discipline.
• Minimum of 3 years' experience in a customer service role (LegalTech experience is an advantage).
• Strong verbal and written communication skills.
• Good time management and organisational skills.
• Strong problem-solving and analytical skills.
• Customer-focused mindset with attention to detail.
• Experience in legal tech, SaaS, IT solutions, or professional services is highly preferred.
• Proven track record of delivering excellent customer service.
• Strong business acumen and revenue-driven mindset.

How to Apply:
Interested and qualified candidates should send their CV and Cover Letter to careers@lawpavilion.com using the job title as the subject of the mail.

Why this job might be a good fit:
This role is suitable for an experienced customer service professional with at least 3 years of experience, strong communication skills, and a passion for legal technology, SaaS, or professional services, looking to build lasting client relationships in Port Harcourt.

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