The Customer Service Officer will communicate with customers across various channels, acknowledge and resolve complaints, update customer databases, collate customer information, perform marketing activities, follow up on outstanding payments, reconcile customer accounts, cross-sell and up-sell products, and ensure customer satisfaction.

• Job Location: Akinyele, Ibadan (Must reside at/around Akinyele)
• Employment Type: Full-Time (Monday – Friday)
• Salary: ₦100,000 per month

A company in Akinyele, Ibadan is seeking a Customer Service Officer to join its team. Additional company details were not provided at the time of listing.

• Communicate with customers across various channels.
• Acknowledge and resolve customer complaints.
• Update customer databases and collate customer information.
• Perform marketing activities from the office.
• Follow up on outstanding payments (debt recovery).
• Perform customer account reconciliation.
• Cross-sell and up-sell products and services.
• Ensure customer satisfaction and professional customer support.

• Female/Male.
• 28–35 years old.
• HND/Bachelor's Degree in Marketing or equivalent, Public Administration, Mass Communication, or Business Administration.
• Excellent communication skills.
• Minimum of 2 years proven work experience as a Customer Service Officer or a related role.
• MUST be fluent in Ibo or Hausa language.
• Experience with digital marketing and the use of social media platforms.
• Customer service-oriented.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Effective sales skills (cross-selling and up-selling).
• MUST reside at/around Akinyele.

How to Apply:
Interested candidates should send their CV to trupurposejobs@gmail.com with the subject line: "Customer Service Officer - Akinyele". Also call 07083248640 and 09024126032. 

Visit: Trupurpose Job Shop Limited, 10 Moremi Close, Off Aare Avenue, New Bodija, Ibadan.

Why this job might be a good fit:
This role offers an experienced customer service professional with bilingual skills (Ibo/Hausa) the opportunity to work in Akinyele, Ibadan, with a competitive monthly salary. It is ideal for someone with strong communication and sales skills who resides nearby.

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