The Customer Service Officer will attend to customer inquiries via phone, email, social media, and walk-ins; resolve complaints promptly; maintain accurate customer records; follow up on requests; provide product information; support sales activities; prepare reports; escalate issues; and ensure high levels of customer satisfaction.

• Job Location: Ikeja, Lagos
• Employment Type: Full-Time
• Salary: ₦300,000 – ₦400,000 monthly

A company in Ikeja, Lagos is seeking a smart, customer-focused, and proactive Customer Service Officer to deliver exceptional customer experiences. Additional company details were not provided at the time of listing.

• Attend to customer inquiries via phone, email, social media, and walk-ins.
• Resolve customer complaints promptly and professionally.
• Maintain accurate customer records and interaction logs.
• Follow up on customer requests and service issues.
• Provide product and service information to customers.
• Support sales and business development activities where required.
• Prepare customer service reports and feedback summaries.
• Escalate unresolved issues to relevant departments.
• Ensure high levels of customer satisfaction and retention.

• Bachelor's Degree/HND in any relevant discipline.
• Minimum of 2–4 years' experience in customer service or front-office operations.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Good knowledge of Microsoft Office applications.
• Professional appearance and customer-centric attitude.
• Female candidates preferred (as stated by employer).
• Candidates must be available for immediate resumption.

How to Apply:
Interested candidates should send their updated CV to careercarecenter1@gmail.com and CC ogechie.tarryrise@gmail.com.

Why this job might be a good fit:
This role offers an experienced customer service professional the opportunity to earn a competitive monthly salary in Ikeja, Lagos, with immediate resumption required. It is ideal for a customer-focused female candidate with strong communication and problem-solving skills.

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