The Customer Service Officer will provide professional support for Bitcoin, digital gift cards, and crypto transactions, using CRM tools and Microsoft Office Suite. Training will be provided.

• Job Location: Lekki, Lagos (Onsite)
• Employment Type: Full-Time
• Salary: ₦300,000 NET
• Gender Preference: Female candidates only
• Work Schedule: 4 days onsite + 2 days off; 8:00 AM – 8:00 PM (12-hour shift)

The organisation is a FinTech brand in the digital assets space, working with Bitcoin, digital gift cards, and crypto transactions. Additional company details were not provided at the time of publication.

Specific responsibilities were not disclosed by the employer at the time of listing. For similar Customer Service Officer roles in FinTech, tasks typically include responding to customer inquiries, resolving transaction issues, maintaining records, and ensuring customer satisfaction. Applicants should refer to the application process for accurate role expectations.

• 2+ years customer support or client service experience.
• Candidates from banks or fintechs are encouraged to apply.
• Strong communication and phone skills.
• Familiarity with CRM systems.
• Ability to multitask and prioritize.
• Strong communication skills (written and verbal).
• Familiarity with CRM tools.
• Proficient in Microsoft Office Suite.
• Willingness to learn (training will be provided).

Work Schedule Note (from employer):
Please note the work schedule shift (8:00 AM – 8:00 PM, 12 hours, 4 days onsite plus two days off) before applying for the role.

How to Apply:
Interested candidates should Apply here.

Why this job might be a good fit:
This role is suitable for an experienced female customer service professional with 2+ years of experience in banks or fintechs, strong communication skills, CRM familiarity, and proficiency in Microsoft Office. Training is provided.

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