The organisation is hiring a Customer Service Officer to manage client communication and support smooth logistics operations. The role focuses on tracking shipments, handling customer issues, and coordinating with internal teams to ensure timely service delivery.

• Job Location: Ikeja, Lagos
• Employment Type: Full-time
• Salary: Not stated

The Customer Service Officer role is with a Lagos-based logistics organisation that provides end-to-end cargo handling and delivery services. Limited additional company information was provided at the time of listing. Applicants can confirm full company details during the application process.

• Respond promptly to customer inquiries via phone, email, and other channels
• Track cargo and provide timely updates to clients
• Coordinate with operations, warehouse, and documentation teams
• Resolve customer complaints and escalate issues where necessary
• Maintain accurate records of customer interactions and transactions
• Ensure high levels of customer satisfaction and retention
• Assist in preparing reports on customer service performance

• 2–3 years’ experience in customer service within logistics or freight forwarding
• Good knowledge of logistics operations (air & sea freight is an advantage)
• Strong communication and interpersonal skills
• Ability to work under pressure and resolve issues effectively
• Proficiency in Microsoft Office and basic CRM tools
• Strong attention to detail and organizational skills

How to Apply
Interested and qualified candidates should Apply here

Why this job might be a good fit
This role is ideal for logistics customer service professionals who want to build hands-on experience managing client operations, shipment tracking, and coordination within a fast-paced logistics environment.

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