The Customer Service Officer will handle customer inquiries and complaints, process orders and returns, and maintain accurate customer records for a supermarket.

• Job Location: Osapa London, Lagos
• Employment Type: Full-Time
• Salary: ₦170,000

The hiring company hasn't published detailed background information for this listing. This role was sourced from details made publicly available at the time of posting. Applicants should check the official job page for the latest company information.

• Respond to customer inquiries via phone, email, chat, and social media.
• Resolve customer complaints and issues promptly and professionally.
• Provide accurate information about products, services, and policies.
• Process orders, returns, refunds, and exchanges.
• Document customer interactions and maintain CRM records.
• Escalate complex issues to relevant departments.
• Follow up with customers to ensure satisfaction and resolution.
• Handle difficult or irate customers with patience and empathy.
• Meet customer service KPIs (response time, resolution rate, satisfaction score).
• Collaborate with sales, technical, and logistics teams.
• Gather customer feedback and report recurring issues to management.
• Stay updated on product knowledge and company procedures.

• OND, HND, or BSc qualification.
• Minimum of 1 year experience in customer service.
• Female candidate preferred.
• Must reside in Osapa London, Lagos Island, or its environs.

How to Apply
Interested and qualified candidates should send a WhatsApp message to 09137526701 for immediate resumption.

Why This Job Might Be a Good Fit
This role suits someone who is patient with customers and comfortable working long retail shifts, including evenings. Because the supermarket environment moves quickly and involves returns, refunds, and in-person complaints, it builds practical service skills that transfer to any customer-facing role.

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