This Customer Service Officer role focuses on delivering top-tier guest experiences at a resort location in Abakpa, Enugu. The Officer will welcome guests, handle enquiries, process bookings, and coordinate with various departments to ensure guest satisfaction. Day-to-day work covers front desk support, ticket processing, and guest relations on a shift-based schedule.

• Job Location: Abakpa, Enugu
• Employment Type: Full-time (Shift-Based)
• Salary: ₦100,000 Monthly

The hiring company hasn't published detailed background information for this listing. This role was sourced from details made publicly available at the time of posting. Applicants should check the official job page for the latest company information.

• Welcome guests warmly and provide accurate information about the hotel, Upside Down House, and recreational facilities
• Handle guest enquiries, resolve complaints professionally, and ensure complete guest satisfaction
• Process ticket purchases, bookings, reservations, and verify payments accurately
• Coordinate seamlessly with Housekeeping, F&B, Security, and Maintenance departments
• Promote hotel packages, events, and unique resort experiences

• OND, HND, or Bachelor's Degree in Hospitality Management, Business Administration, Customer Service, or related fields
• Previous experience in front desk, hospitality, tourism, or customer service is an advantage
• Exceptional communication, interpersonal, and problem-solving skills
• Calm and professional composure under pressure in a fast-paced environment
• Willingness to work shifts, weekends, and public holidays

How to Apply
Interested and qualified candidates should send their CV to recruiter.v@fmragency.com.

Why This Job Might Be a Good Fit
This role suits someone with early hospitality or customer service experience who wants hands-on guest relations work at a resort rather than a standard office role. Because the position covers bookings, guest enquiries, and cross-department coordination, it builds practical hospitality skills that transfer across hotels, resorts, and tourism businesses.

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