This Customer Service Professional role focuses on supporting customers in a contact centre environment, with a requirement to speak Igbo, Hausa, or Yoruba fluently. The Professional will handle customer inquiries and use CRM systems and ticketing tools to resolve issues. Day-to-day work covers customer support and transaction-related assistance in Lagos, Nigeria.

• Job Location: Lagos, Nigeria
• Employment Type: Full-time
• Salary: Not stated

OPay is a leading financial technology platform in Nigeria that provides convenient digital payment solutions, including instant money transfers, bill payments, and merchant services. It operates through a highly secure, user-friendly mobile app alongside a vast network of physical agents that bridges the gap for unbanked individuals. By offering free or low-cost transactions, OPay has become one of the most popular and trusted fintech platforms for daily financial needs across the country.

The employer didn't break out specific responsibilities for this role. Duties for similar positions typically get outlined during the application or interview stage, so check the official listing for specifics.

• Bachelor's Degree or Higher National Diploma (HND) in any relevant discipline
• Minimum of 1–3 years' experience in a Contact Center, Customer Service, Customer Experience, or Call Centre environment
• Ability to speak any of the languages fluently: Igbo, Hausa or Yoruba
• Experience within FinTech, Financial Services, Banking, Telecommunications, or E-commerce will be an advantage
• Familiarity with CRM systems, ticketing tools, and customer support platforms
• Basic understanding of digital payments, electronic transactions, mobile banking, and financial technology products

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits someone with early customer service or call centre experience who is fluent in a major Nigerian language and wants to work in fintech support rather than a general contact centre. Because the position covers digital payments and CRM-based support, it builds practical customer operations skills that transfer across fintech, banking, and e-commerce.

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