A professional and customer-focused Customer Service Representative is needed to join the team. This full-time role requires excellent communication skills, strong problem-solving abilities, and a customer-first mindset. The position is on-site in Ikate, Lagos for the first 1–3 months, after which remote work may be possible.

• Job Location: Ikate, Lagos (On-site for 1–3 months; may become remote after that)
• Salary: Competitive
• Employment Type: Full-time
• Benefits: Not stated
• Application Deadline: Not stated

Prime Hire is a full-service HR and operations solutions firm, empowering businesses to streamline people operations, enhance workforce efficiency, and scale without limits. The company provides recruitment, HR consulting, and operational support services across diverse industries, delivering tailored solutions that drive growth and success.

• Answer incoming customer calls in a timely and professional manner
• Provide accurate information and resolve customer inquiries or issues
• Record and update customer information accurately in the system
• Follow communication scripts and guidelines while ensuring conversations remain empathetic and human
• Meet performance metrics, including call quality, response times, and customer satisfaction
• Other tasks as assigned

• Excellent verbal communication skills
• Strong active listening and problem-solving abilities
• Patience and empathy in handling customer concerns
• Proficiency in Microsoft Office Suite and Google Workspace
• Prior experience in a call centre or customer service role is an advantage
• Ability to remain calm under pressure and manage a high volume of calls
• Professional, trustworthy, and discreet with confidential information
• Must be able to start ASAP

How to Apply
Click the link below to complete the application form and submit your CV. Only shortlisted candidates will be contacted.

Apply Here

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