The Customer Service Representative will handle customer inquiries across phone, email, WhatsApp, and digital channels while supporting billing, onboarding, and account management.

• Job Location: Abuja
• Employment Type: Full-Time (Hybrid)
• Salary: Not stated

Fieldbase Services Limited operates in the services sector, supporting customers with billing, onboarding, and account management. The company handles customer inquiries across multiple digital and voice channels. Its work environment is hybrid and customer-focused, with a strong emphasis on service quality, issue resolution, and accurate record-keeping.

• Handle customer inquiries across phone, email, WhatsApp, and digital channels.
• Support billing, onboarding, account management, and service-related inquiries.
• Resolve customer issues by working with relevant internal teams.
• Maintain accurate customer and CRM records.
• Monitor customer experience and service quality metrics.
• Identify recurring issues and suggest process improvements.

• Excellent verbal and written communication skills.
• Customer-focused, patient, and empathetic.
• Strong problem-solving and organizational skills.
• Reliable, proactive, and accountable.
• Comfortable using CRM, billing, and customer engagement tools.
• Genuine interest in delivering excellent customer experiences.

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits someone who enjoys solving customer problems across multiple channels rather than phone-only support. Because the role covers billing, onboarding, and account management, it builds practical CRM and service operations experience that transfers into customer success or operations roles.

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