The Customer Service Representative will handle customer inquiries, resolve concerns, and ensure a positive customer experience in a fast-paced logistics or service environment. This role requires a proactive, customer-focused professional with strong communication and problem-solving skills.

• Job Location: Lagos
• Employment Type: Full-Time
• Salary: Not stated

First Excelsia is a professional services firm dedicated to providing quality customer service and business solutions across various industries. The organization is committed to delivering excellent customer experiences and building strong client relationships.

Specific responsibilities were not disclosed. For similar roles, tasks typically include responding to customer inquiries, resolving complaints, maintaining records, and ensuring customer satisfaction. Applicants should refer to the official source for accurate role expectations.

• Bachelor's Degree in Business Administration or a related field.
• 1–2 years of customer service experience, preferably within the logistics, transportation, or service industry.
• Must be computer savvy with excellent proficiency in Microsoft Excel and other Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer relationship management skills.
• Excellent problem-solving abilities with a proactive approach to handling customer concerns.
• Ability to multitask, prioritize responsibilities, and work effectively under pressure.

How to Apply

Interested and qualified candidates should send their CV and cover letter to talentsearch@firstexcelsia.com using "Customer Service Representative" as the subject of the email.

Why This Job Might Be a Good Fit

This role is ideal for a customer-focused professional based in Lagos with 1–2 years of experience in customer service, preferably in logistics or a related industry. It offers the opportunity to work in a dynamic environment and develop skills in customer relationship management.

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