The Customer Service Representative will handle client enquiries regarding investments and accounts, resolve complaints, maintain accurate records using CRM tools, and meet SLA targets while providing expert support to stakeholders in the organisation’s financial services division.

• Job Location: Lagos, Nigeria (On-Site)
• Employment Type: Full-Time
• Salary: Not stated

G-Tateth Limited is a financial services firm seeking experienced Customer Service Representatives to support investment and stockbroking clients. The organization values strong communication skills and capital market knowledge for professionals who can help clients navigate complex financial inquiries while meeting strict service level agreements within their Lagos operations.

• Handle client enquiries related to investments, stocks, and account management professionally
• Provide dedicated support to investment and stockbroking customers across multiple channels
• Resolve customer complaints effectively and escalate complex issues when necessary
• Meet defined Service Level Agreement (SLA) targets for response and resolution times
• Maintain accurate and up-to-date customer records in CRM systems
• Assist clients with transaction processing and account-related queries
• Document all interactions and feedback systematically for quality assurance
• Collaborate with internal teams to ensure seamless service delivery

• 1 to 2 years of customer service experience specifically in the financial sector
• Solid knowledge of stocks, capital markets, and various investment products
• Strong verbal and written communication skills for client engagement
• Proven problem-solving abilities for handling sensitive financial matters
• Experience using CRM tools for managing customer relationships and data
• Understanding of banking, stockbroking, or asset management operations
• Ability to work under pressure while maintaining high service standards
• Professional demeanor suitable for representing a financial institution

How to Apply

Qualified candidates should send their CV to Careers@g-tateth.com with the subject line "Customer Service Rep – G-Tateth". Please note that this role requires demonstrated experience in financial services customer support alongside specific knowledge of capital markets and investment products.

Why this job might be a good fit

This role is ideal for finance-savvy customer service professionals who want to specialize in wealth management support while developing deep expertise in Nigerian capital markets within a structured brokerage environment in Lagos.

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