The Customer Service Representative will manage client inquiries and resolve issues efficiently while utilizing CRM software and Google Sheets to track interactions and maintain accurate records. This role requires a Bachelor’s degree holder with at least 2 years of experience who resides specifically around Sapele Road or GRA in Benin City to work flexible shifts including nights and weekends in a high-pressure customer-focused setting.

• Job Location: Benin City, Edo State (Must reside around Sapele Road, GRA, or environs)
• Employment Type: Full-Time
• Salary: Not stated

Limited information about the hiring company was provided at the time of listing. This opportunity is for an organization in Benin City seeking a dedicated customer service professional to support operations within a fast-paced environment. Applicants are advised to review the official job page for full and updated company information.

• Handle customer inquiries via phone, email, or chat professionally and promptly.
• Resolve complaints and escalate complex issues according to protocol.
• Utilize CRM software to log interactions and update customer profiles accurately.
• Manage data entry and reporting using Google Docs/Spreadsheets effectively.
• Work flexible shifts including days, nights, weekends, and holidays as scheduled.
• Multitask and prioritize tasks efficiently in a fast-paced environment.
• Collaborate with team members to ensure consistent service quality.
• Maintain composure and deliver solutions under pressure.

• Bachelor’s Degree in a related field (Mandatory).
• Minimum of 2 years of experience in a similar customer service role.
• Must currently reside in Benin City, specifically around Sapele Road, GRA, or immediate environs.
• Excellent verbal and written communication skills.
• Strong interpersonal abilities and customer-centric mindset.
• Proficiency in Google Docs (especially Spreadsheets) and CRM platforms.
• Capacity to work independently and collaboratively within a team.
• Strong problem-solving and analytical capabilities.
• Ability to adapt to shift work including nights and public holidays.

How to Apply

Interested candidates should send their CV to career@gosub.ng using "Customer Service Representative" as the subject of the email.

Why This Job Might Be a Good Fit

This position is ideal for an experienced CSR living near Sapele Road/GRA in Benin City seeking stable employment that values local proximity and technical proficiency. It offers the opportunity to leverage CRM and spreadsheet skills in a dynamic operational environment where flexibility and resilience are rewarded with long-term career stability.

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