The Customer Service Representative will respond to customer inquiries via phone, email, and live chat, provide updates on orders and deliveries, and resolve customer complaints promptly. The role is full-time and based in Alaba, Lagos.

• Job Location: Alaba, Lagos
• Employment Type: Full-Time
• Salary: Not stated

Limited information about the hiring company was provided at the time of listing. This opportunity was shared based on details made publicly available by the employer. Applicants are advised to review the official job page for full and updated company information.

• Respond to customer inquiries via phone, email, and live chat.
• Provide updates on orders, deliveries, and product availability.
• Resolve customer complaints and escalations promptly.
• Coordinate with logistics, warehouse, and sales teams to address service issues.
• Upsell relevant products and value-added services.
• Maintain accurate records of customer interactions.
• Monitor recurring issues and provide improvement recommendations.
• Meet customer service targets and response-time standards.

• B.Sc, B.Ed, or HND in Mass Communication, Business Administration, or related Social Science fields.
• Previous customer service experience required. Call center experience is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational abilities.
• Proficiency in computer applications and customer service tools.
• Ability to work independently and within a team.
• High level of empathy and customer focus.

How to Apply
Interested candidates should send their CV to careers@iknorbert.com using "Customer Service Representative" as the subject of the email.

Why This Job Might Be a Good Fit
This role is ideal for a customer service professional based in Alaba, Lagos, who enjoys client interaction and problem-solving. It offers a full-time role supporting orders, deliveries, and customer care within a communications company.

About This Listing
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Disclaimer
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