The Customer Service Representative will handle high volumes of customer interactions across phone, email, and live chat, resolving enquiries and maintaining accurate records across client organisations.

• Job Location: Lekki, Lagos
• Employment Type: Full-Time (Temp-to-Perm Opportunities Available)
• Salary: Not stated

Merriville Limited operates in the staffing and client-based services sector, supporting organisations across healthcare, finance, retail, and technology. The company provides customer service teams that handle high volumes of client interactions. Its work environment is fast-paced and service-driven, with a strong emphasis on communication quality, CRM discipline, and measurable performance.

• Handle high volumes of customer interactions via phone, email, and live chat with accuracy and professionalism.
• Maintain and update customer records using CRM and helpdesk platforms such as Salesforce, Zendesk, and ServiceNow.
• Resolve customer inquiries, complaints, and service requests in a timely and empathetic manner.
• Collaborate with internal teams such as sales, technical support, and logistics to resolve complex issues.
• Identify and communicate upselling or cross-selling opportunities where applicable.
• Maintain clear documentation and follow-up records in line with company and client policies.
• Meet and exceed KPIs including Customer Satisfaction (CSAT), First Call Resolution (FCR), and response time metrics.
• Support administrative and technical tasks, including data entry and basic financial tracking.
• Stay current with product knowledge, service protocols, and client-specific requirements.

• 1–5 years of customer service experience in fast-paced, high-volume environments.
• Strong working knowledge of CRM systems and customer support tools.
• Excellent verbal and written communication skills.
• Proven problem-solving and conflict-resolution abilities.
• Experience supporting customers across industries such as finance, healthcare, retail, or technology.
• Intermediate proficiency in Microsoft Office Suite, Google Workspace, and data entry tools.
• Ability to multitask, prioritize tasks, and maintain strong attention to detail.
• Experience with both B2B and B2C service models is an advantage.
• Technical support or IT help desk experience is a plus.
• Bachelor's Degree in any discipline; a degree in Business Administration or a related field is preferred but not required.
• Familiarity with Jira, Confluence, Rally, or Azure DevOps is an advantage.
• Basic knowledge of bookkeeping, accounts payable, or payroll is a plus.
• Experience with reporting and analytics tools such as Microsoft Excel or Power BI.

How to Apply
Interested candidates should send their CV and cover letter to merrivillelimited@gmail.com.

Why This Job Might Be a Good Fit
This role suits an experienced CSR who is comfortable handling high interaction volumes and working across multiple client industries rather than one product. Because the role covers CRM platforms, KPIs, and cross-industry support, it builds strong customer operations experience that transfers across healthcare, finance, and tech support teams.

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