The Customer Service Representative will serve as the first point of contact for buyers and sellers, resolving inquiries and providing exceptional support to ensure a seamless platform experience.

• Job Location: Calabar
• Employment Type: Full-Time
• Salary: Not stated

YubuMarket is a platform dedicated to transforming the future of buying and selling. The company is committed to providing a seamless experience for its buyers and sellers through exceptional customer support.

• Respond to customer inquiries and resolve issues promptly.
• Provide exceptional customer relational support to buyers and sellers.
• Use WhatsApp Business, email, and CRM tools to manage interactions.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to enhance the customer experience.
• Stay calm and professional under pressure.

• Minimum of an OND, HND, or Bachelor's degree in any relevant field.
• 1-3 years of experience in customer service, customer support, or a related role (preferred).
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Good problem-solving and conflict-resolution abilities.
• Ability to remain calm and professional under pressure.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Comfortable using WhatsApp Business, email, and CRM or support tools.

How to Apply:
Interested candidates should send a direct message to 07060832477 on WhatsApp only with "Customer Service Representative Application" as the subject.

Why this job might be a good fit:
This role is ideal for a customer-focused professional in Calabar who enjoys helping people and resolving inquiries. It offers the opportunity to be part of a growing platform transforming the buying and selling experience.

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