This Customer Service Representative role focuses on supporting beneficiaries, partners, volunteers, donors, and other stakeholders of a growing social-impact organization. The Representative will manage enquiries, provide accurate information, and maintain records while ensuring every stakeholder interaction reflects professionalism and care. Day-to-day work covers customer support, records administration, programme support, and service quality improvement in a hybrid setup.

• Job Location: Gbagada, Lagos
• Employment Type: Contract (Hybrid)
• Salary: ₦200,000 net monthly

The hiring company hasn't published detailed background information for this listing. This role was sourced from details made publicly available at the time of posting. Applicants should check the official job page for the latest company information.

Customer and Stakeholder Support

• Respond promptly and professionally to enquiries received through phone, email, WhatsApp, social media, and other approved channels
• Provide accurate information about programmes, initiatives, registrations, events, and organizational activities
• Support beneficiaries, volunteers, partners, donors, and members of the public through relevant processes
• Follow up on enquiries and unresolved issues to ensure timely resolution
• Escalate sensitive, complex, or urgent matters to the appropriate team member

Records and Administration

• Maintain accurate records of enquiries, complaints, requests, and resolutions
• Update stakeholder, beneficiary, and programme information on spreadsheets, databases, or CRM systems
• Support programme registrations, confirmations, and other administrative processes
• Maintain proper documentation and confidentiality of stakeholder information
• Prepare basic customer service and enquiry reports when required

Programme Support

• Support communication with programme participants before, during, and after activities
• Make confirmation calls, send reminders, and follow up with beneficiaries and stakeholders
• Support onsite programme activities requiring customer or beneficiary engagement
• Work closely with programme and communications teams to ensure information shared with stakeholders is accurate and consistent

Service Quality

• Identify recurring enquiries, complaints, or service issues and recommend improvements
• Maintain professional response times and communication standards
• Support the development of FAQs, standard responses, and communication scripts
• Contribute to improving the overall stakeholder experience

• Bachelor's degree, HND, or equivalent qualification in a relevant discipline
• 1–3 years of experience in customer service, client support, administration, stakeholder engagement, or a related role
• Excellent verbal and written communication skills
• Strong interpersonal skills and emotional intelligence
• Ability to communicate effectively with people from diverse backgrounds
• Good proficiency in Microsoft Word and Excel
• Comfortable using email, WhatsApp Business, online forms, and basic CRM/database tools
• Strong organization, record-keeping, and follow-up skills
• Ability to manage multiple enquiries and priorities effectively
• Strong attention to detail and good judgement
• Must have a functional personal laptop
• Reliable internet access is required for remote workdays

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits someone with early customer service or stakeholder engagement experience who wants to work in the social-impact sector rather than a commercial call centre. Because the position covers beneficiary support, records management, and programme coordination, it builds practical skills that transfer across NGOs, development organisations, and community-focused teams.

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