The Customer Service Representative will serve as the first point of contact for customers, responding to inquiries, resolving complaints, processing orders, and ensuring a positive customer experience.

• Job Location: Adeniyi Jones, Ikeja, Lagos
• Employment Type: Full-Time
• Salary: ₦100,000 – ₦120,000

Whip Smart Service Providers Limited is a customer-focused organization based in Ikeja, Lagos, dedicated to delivering exceptional service and supporting operational goals. The company is seeking a smart, customer-focused, and proactive Customer Service Representative to join its team.

• Serve as the first point of contact for customer inquiries and complaints, responding professionally and courteously.
• Resolve customer concerns promptly while ensuring a high level of customer satisfaction.
• Develop a thorough understanding of the company's products and provide accurate information to customers.
• Assist customers with order processing, shipment tracking, returns, and exchanges.
• Maintain accurate records of customer interactions, inquiries, and resolutions.
• Provide basic support to customers, troubleshoot simple issues, and escalate complex matters where necessary.
• Collaborate with other departments to resolve customer issues and improve service delivery.
• Monitor customer feedback and identify trends to recommend process improvements.
• Build and maintain strong customer relationships that promote customer loyalty.
• Follow established communication procedures, company policies, and service standards while maintaining a positive brand image.
• Prepare and submit daily, weekly, or monthly reports as required.
• Identify opportunities to upsell products and close sales where appropriate.

• Minimum qualification of SSCE or OND.
• Previous experience in customer service, sales, or a related role is an added advantage.
• Good command of spoken and written English.
• Basic computer proficiency.
• Ability to multitask and work effectively in a fast-paced environment.
• Preferred Age: 22–30 years.

How to Apply
Interested and qualified candidates should send their CVs to whipsmartrecruitment@gmail.com using the subject line: "Customer Service Representative – Ikeja".

Why This Job Might Be a Good Fit
This role is ideal for a customer-focused individual aged 22–30 based in Ikeja. It offers a competitive salary and the opportunity to develop skills in customer service and sales.

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