The Customer Service Representative will serve as the first point of contact for patients, ensuring a smooth and positive patient experience from inquiry to exit by handling bookings, communication, follow-ups, and payment coordination efficiently and professionally.

• Job Location: Ikeja, Lagos
• Employment Type: Full-Time
• Salary Range: ₦100,000 – ₦150,000
• Work Schedule: Monday – Saturday (shift schedule to be confirmed during interview)

Limited information about the hiring company was provided at the time of listing. This opportunity was shared based on details made publicly available by the employer. Applicants are advised to review the official job page for full and updated company information. The role is within a healthcare setting serving as the first point of contact for patients.

• Respond to patient inquiries via phone calls, WhatsApp, and in-person interactions.
• Manage appointment bookings, scheduling, and confirmations.
• Handle patient follow-ups and reminders to ensure continuity of care.
• Address and resolve patient complaints in a calm and professional manner.
• Coordinate payment processes and provide accurate payment information.
• Maintain proper records of patient interactions using Google Sheets or CRM tools.
• Ensure a warm, welcoming, and professional front desk experience.
• Support patient flow from arrival to exit for a seamless experience.
• Identify opportunities to improve patient satisfaction and service delivery.
• Assist with basic conversion/sales where applicable (e.g., service recommendations).

• 2-3 years in customer service, front desk, hospitality, or healthcare support.
• Excellent communication and interpersonal skills.
• Strong multitasking and organizational abilities.
• Ability to remain calm and professional under pressure.
• Familiarity with WhatsApp Business, Google Sheets, or CRM tools is an added advantage.
• Professional appearance and positive attitude.
• Strong attention to detail and accuracy.
• Ability to handle sensitive interactions with empathy and discretion.
• Sales or conversion experience is an added advantage.

How to Apply:
Candidates should send their CVs to jobs.recruittech@gmail.com.

Why this job might be a good fit:
This role is suitable for a friendly, proactive, and organized customer service professional with 2-3 years of experience in healthcare support, hospitality, or front desk roles, looking for a patient-facing role in Ikeja with a competitive salary range.

About This Listing
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