The Customer Service Representative will manage customer inquiries, resolve complaints, and provide excellent support for the company's logistics services.

• Job Location: Lagos
• Employment Type: Full-Time
• Salary: Not stated

Limited information about the hiring company was provided at the time of listing. This opportunity was shared based on details made publicly available by the employer. Applicants are advised to review the official job page for full and updated company information.

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Resolve customer complaints efficiently while maintaining a positive customer experience.
• Process customer requests and provide accurate information about the company's logistics services.
• Build and maintain strong customer relationships to encourage loyalty and long-term satisfaction.
• Coordinate with operations and other internal departments to resolve customer issues promptly.
• Monitor customer requests and follow up to ensure complete resolution.
• Maintain accurate records of customer interactions, complaints, and service requests.
• Prepare regular customer service reports and escalate recurring issues where necessary.
• Ensure compliance with company service standards and customer service procedures.
• Identify opportunities to improve customer experience and recommend process improvements.

• Bachelor's Degree in Business Administration or a related field.
• 1–2 years of customer service experience, preferably in logistics, transportation, or the service industry.
• Must be able to drive and possess a valid driver's licence.
• Must be confident driving independently, preferably within Lagos.
• Strong computer skills with excellent proficiency in Microsoft Excel and Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer relationship management skills.
• Excellent problem-solving abilities with a proactive approach.
• Ability to multitask, prioritize responsibilities, and work effectively under pressure.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to talentsearch@firstexcelsia.com with the subject line: "Customer Service Representative".

Why This Job Might Be a Good Fit
This role is ideal for a mid-level customer service professional based in Lagos with 1–2 years of experience, preferably in logistics or the service industry. It offers the opportunity to work in a dynamic environment, requiring strong communication, problem-solving, and driving skills, with the chance to contribute to process improvements and customer satisfaction.

About This Listing
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