The Customer Service Representative will respond to customer inquiries, resolve complaints, maintain accurate records, and provide timely solutions across multiple channels.

• Job Location: Lagos
• Employment Type: Full-Time
• Salary: Not stated

Limited information about the hiring company was provided at the time of listing. This opportunity was shared based on details made publicly available by the employer. Applicants are advised to review the official job page for full and updated company information.

• Respond to customer inquiries via phone, email, chat, and social media in a professional manner.
• Resolve customer complaints and provide timely, effective solutions.
• Maintain accurate records of customer interactions and transactions.
• Provide customers with accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate department when necessary.
• Follow up with customers to ensure satisfactory resolution of their concerns.
• Process customer requests, account updates, and service-related transactions.
• Meet established performance targets, including quality, productivity, and customer satisfaction metrics.
• Build and maintain positive relationships with customers through excellent service delivery.
• Adhere to company policies, confidentiality requirements, and customer service standards.

• Bachelor's Degree or HND qualification.
• Previous experience in a customer service or call centre role is an added advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving skills.
• Good computer skills and proficiency in Microsoft Office applications.
• Ability to multitask and work in a fast-paced environment.
• Ability to work independently and as part of a team.

How to Apply:
Interested and qualified candidates should send their CVs to lawal.fatima@outcess.com using "Customer Service Representative" as the subject of the mail.

Why this job might be a good fit:
This role is ideal for a customer-focused professional in Lagos who enjoys helping people and resolving issues. It offers the opportunity to develop customer service skills in a dynamic environment.

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