The Customer Service Representative will serve as the first point of contact for customers, respond to inquiries and complaints, maintain accurate records of customer interactions, follow up on concerns, and collaborate with internal teams to ensure seamless resolution of customer issues. This role requires a professional with strong communication and problem-solving skills.

• Job Location: Lagos Island, Lagos
• Employment Type: Full-Time
• Salary: Competitive

A Real Estate company based in Lagos Island is seeking a customer-focused and service-oriented Customer Service Representative to join its team. The organization is dedicated to providing excellent support to customers, resolving inquiries and issues effectively, and ensuring exceptional experiences that drive customer satisfaction, loyalty, and business growth.

• Serve as the first point of contact for customers, providing prompt, professional, and helpful assistance across various communication channels.
• Respond to customer inquiries, requests, and complaints in a timely and effective manner.
• Resolve customer issues while ensuring a positive and satisfactory customer experience.
• Maintain accurate records of customer interactions, feedback, complaints, and resolutions.
• Follow up with customers to ensure their concerns have been properly addressed and resolved.
• Provide customers with accurate information about the company's products, services, policies, and processes.
• Identify recurring customer issues and escalate complex matters to the appropriate department or supervisor.
• Build and maintain positive relationships with customers to encourage satisfaction, loyalty, and retention.
• Work closely with Sales, Operations, Finance, and other departments to ensure seamless resolution of customer concerns.
• Monitor customer feedback and provide insights to management on areas for service improvement.
• Meet established customer service targets and performance standards, including response time and resolution rates.
• Maintain a professional and positive attitude when handling difficult or challenging customer interactions.

• Bachelor's degree or HND in Business Administration, Marketing, Mass Communication, Customer Relationship Management, or a related discipline.
• Minimum of 1–3 years' experience in Customer Service, Customer Support, Sales, Front Desk, or a similar customer-facing role.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management skills.
• Good problem-solving and conflict-resolution abilities.
• Customer-focused, patient, professional, and empathetic approach to customer interactions.
• Ability to remain calm and professional when handling difficult customers or challenging situations.
• Proficiency in Microsoft Office Suite and customer service/CRM platforms.
• Strong attention to detail, organizational skills, and ability to multitask.
• Ability to work effectively both independently and as part of a team.
• Experience in a sales or customer-focused environment will be an added advantage.

Benefits

• Competitive salary package.
• Leadership growth opportunities.
• Dynamic and supportive work environment.

How to Apply

Interested and qualified candidates should send their CV & Portfolio via Apply here

Why This Job Might Be a Good Fit

This role is ideal for a customer-focused professional based in or near Lagos Island with 1–3 years of experience in customer service or a related field. It offers a competitive salary, leadership growth opportunities, and a dynamic work environment in the real estate industry.

About This Listing
This page is part of our regularly updated collection of job opportunities. Each listing is shared to help users find available roles without upfront costs. 

What You Should Know
Details such as eligibility, requirements, deadlines, and availability may change at any time. We do not control the hiring or enrollment process and are not responsible for final selections, or outcomes. 

Disclaimer
This website does not act as an employer, recruiter, or training provider. Users are advised to verify information directly from the official source before applying.

Want to see all current job openings? Browse our latest job listings to find roles that match your skills.