The Customer Service Representative will serve as the primary point of contact for customers at the Lekki store and across digital platforms including WhatsApp, phone calls, and Instagram, managing bookings, handling enquiries, resolving customer issues, and supporting sales through effective service recommendations.

• Job Location: Lekki, Lagos
• Employment Type: Full-Time
• Work Schedule: Monday – Friday
• Salary: ₦180,000 – ₦220,000 monthly

Limited information about the hiring company was provided at the time of listing. This opportunity was shared based on details made publicly available by the employer. Applicants are advised to review the official job page for full and updated company information.

Customer Interaction

• Welcome and attend to walk-in customers with professionalism and warmth.
• Respond promptly to customer enquiries via WhatsApp, phone, and Instagram.
• Provide accurate information about services, pricing, turnaround times, and care products.
• Build strong customer relationships that encourage repeat visits and referrals.

Bookings & Order Management

• Accurately manage and log all walk-in and online bookings.
• Track order status and proactively update customers on their shoes' progress.
• Liaise with the Yaba branch regarding shared orders, transfers, and updates.
• Maintain accurate customer records and job logs.

Sales & Upselling

• Recommend services and products based on customers' specific needs.
• Upsell premium treatments, packages, and care products.
• Support monthly sales targets by converting enquiries into confirmed bookings.

Complaint Resolution

• Handle customer complaints with empathy and professionalism.
• Resolve issues promptly or escalate where necessary.
• Follow up with customers to ensure satisfaction.
• Report recurring complaints to improve service quality.

• 2–3 years of experience in customer service, retail, or hospitality.
• Strong verbal and written communication skills in English.
• Professional, calm, and customer-focused.
• Highly organized with the ability to manage multiple enquiries simultaneously.
• Comfortable managing communication across WhatsApp, Instagram, and phone.
• Interest in sneakers, fashion, or lifestyle brands is an added advantage.
• Honest, reliable, and proactive in handling responsibilities.

What We Offer:

• Competitive monthly salary.
• A structured and supportive work environment.
• Opportunity for growth within a fast-growing brand.
• Staff discounts on services and products.

How to Apply:
Send your CV via email to recruiter.v@fmragency.com using the job title and location as the subject line (e.g., "Customer Service Representative – Lekki").

Why this job might be a good fit:
This role is ideal for a customer-focused professional based in or around Lekki who thrives in a fast-paced retail environment. Working with a growing lifestyle brand offers the chance to build valuable experience in customer relations and sales, with opportunities for professional growth and staff benefits.

About This Listing
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Disclaimer
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