Limited information about the hiring company was provided at the time of listing. This opportunity was shared based on details made publicly available by the employer. Applicants are advised to review the official job page for full and updated company information.

We are recruiting a highly motivated, social media-savvy Customer Service Representative to join our team. This is a fully remote position ideal for someone who is excellent at customer relations, loves engaging with people online, and thrives in a fast-paced digital environment.

Job Title: Customer Service Representative
Work Mode: Fully Remote (Lagos)
Working Hours: Monday to Sunday, 9:00 AM – 9:00 PM
Employment Type: Full-time

• Manage and respond to customer inquiries and orders across social media platforms and digital channels
• Properly document all orders and customer interactions with attention to detail
• Relay orders and relevant information to the appropriate departments/teams
• Monitor social media comments and translate relevant conversations to direct messages for personalized follow-up
• Maintain professional and timely responses to all customer communications
• Follow up with customers to ensure satisfaction and build lasting relationships
• Contribute to building and maintaining a positive brand image online
• Perform other customer service duties as assigned

• Excellent written and verbal English communication skills
• Tech-savvy with ability to quickly learn new tools and systems
• Proven customer service experience (minimum 1-2 years, e-commerce or online retail customer service is an advantage)
• Reliable internet connection and personal smartphone/computer
• Self-motivated with ability to work independently in a remote setting
• Availability to work flexible hours including weekends

Remuneration

• Competitive monthly salary (to be discussed based on experience)
• Internet subscription provided separately from salary

Other Information

• We are looking to close this role within a week, be sure you are available to resume immediately
• Only shortlisted candidates will be contacted for interviews

How to Apply
Send your application to: oluwatobiestherpm@gmail.com

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