The Customer Service / Sales Intern will support ticketing operations, handle customer complaints, and help ensure ticketing targets are met.

• Job Location: Lagos
• Employment Type: Internship
• Salary: Not stated

GHI Assets Limited operates in the travel and airline services sector, handling ticketing, fares, and customer relations for airline clients. The company supports ticket sales targets and passenger service delivery. Its work environment is service-driven and target-focused, with a strong emphasis on product knowledge, accurate fare information, and reliable customer handling.

• Handle customer complaints and work in the capacity of the supervisor when none is available.
• Ensure the ticketing target is met and consult with the supervisor and other senior ticketing staff on ways to achieve targets.
• Ensure the airline product is sold to its maximum capacity.
• Provide correct information regarding fares, ticketing, product knowledge and refunds to ticketing staff.
• Guide ticketing staff on where to find information or answers to questions and queries.
• Ensure adequate procedures are implemented and maintained.
• Ensure client requirements are maintained.
• Produce daily stats figures on number and types of tickets issued.
• Develop an in-depth knowledge and understanding of the airline, IATA and Round the World fares.
• Make sure the uniform is worn in the correct way.

• Fully trained on all aspects of ticketing, PTAs, fares and customer relations.
• Ability to handle customer complaints and supervise in the absence of a supervisor.
• Knowledge of fares, ticketing, product knowledge, and refunds.
• Ability to guide and support ticketing staff.

How to Apply
Interested and qualified candidates should send their CVs to careers@ghiassets.com using "Customer Service / Sales Intern" as the subject of the mail.

Why This Job Might Be a Good Fit
This role suits someone with ticketing and fares training who wants hands-on airline sales and customer service experience. Because the role covers IATA fares, refunds, and daily ticketing stats, it builds specialist travel industry knowledge that transfers across airlines, travel agencies, and corporate travel desks.

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