The Customer Service / Support Personnel will deliver excellent customer experiences, resolve enquiries efficiently, and provide support across Jeroid Limited's digital platforms.

• Job Location: Lagos
• Employment Type: Full-Time
• Salary: Not stated

Jeroid Limited operates in the fintech sector, delivering digital services and platforms to customers across Nigeria. The company focuses on providing seamless customer experiences across its digital channels. Its work environment is fast-paced and support-driven, with a strong emphasis on responsiveness, problem-solving, and cross-team collaboration.

• Respond to customer enquiries across available channels.
• Provide accurate information on products and services.
• Resolve customer complaints and service-related issues.
• Troubleshoot and escalate complex cases when necessary.
• Follow up on unresolved issues to ensure timely resolution.
• Maintain records of customer interactions and feedback.
• Collaborate with internal teams to resolve customer concerns.
• Monitor recurring issues and recommend improvements.
• Meet customer service and response-time targets.
• Stay updated on company products, policies, and processes.

• Experience in customer service, customer support, or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal abilities.
• Ability to handle customer complaints professionally.
• Good attention to detail and multitasking skills.
• Proficiency in basic computer applications and communication tools.
• Ability to work in a fast-paced environment.
• Willingness to work shifts, weekends, or public holidays when required.
• Experience in fintech, e-commerce, logistics, or technology is an added advantage.

How to Apply
Interested and qualified candidates should send their CVs to vacancy@jeroid.ng using "Customer Service / Support Personnel" as the subject of the email.

Why This Job Might Be a Good Fit
This role suits someone who stays calm under pressure and enjoys solving problems directly with customers rather than behind the scenes. Lagos's fintech ecosystem means strong support experience here opens doors to specialist roles in customer success, operations, or product support.

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