The Customer Success Analyst will support client relationships, ensure timely delivery of insights and reports, resolve client inquiries, and collaborate across multiple functions to drive client satisfaction and business outcomes.

• Job Location: Lagos
• Employment Type: Full-Time
• Salary: Not stated
• Benefits: Flexible working environment, Volunteer time off, LinkedIn Learning, Employee-Assistance-Program (EAP)

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. The company combines industry leaders with unparalleled global reach, operating in 100+ markets and covering more than 90% of the world's population.

• Support day-to-day client contacts and contribute to the achievement of client satisfaction targets.
• Build and maintain effective relationships with client representatives.
• Own reporting activities, including report maintenance, business issue analysis, and solution integration.
• Troubleshoot and resolve client inquiries related to databases, software, coding, and other key aspects impacting client deliverables.
• Continuously broaden knowledge of client business issues and needs, NIQ services, and the broader FMCG/retail industry.
• Liaise with Operations, Offshore Partners, Technology, Data Science, and other relevant teams to resolve client business questions and inquiries.
• Monitor inquiry progress against agreed service levels and escalate issues where necessary.
• Build strong relationships with client support teams to ensure service levels are consistently met or exceeded.
• Work closely with Retail Analytics, Consulting, Operations, and Data Science teams to ensure deliverables are aligned to client business needs and delivered within agreed timelines.

Technical Skills:

• Microsoft Excel – Intermediate to Expert level (Advanced formulas and functions, Data manipulation and analysis, Pivot Tables and reporting).
• Power BI – Intermediate to Expert level (Dashboard development, Data visualization, Data modelling and business reporting).
• Microsoft PowerPoint – Intermediate to Expert level (Client-ready presentations, Storytelling and insight communication, Visualization of business findings).
• Microsoft Dynamics – Client management and case tracking, Understanding of CRM workflows.

Professional Competencies:

• Strong analytical and problem-solving skills.
• Ability to interpret data and translate findings into actionable client recommendations.
• Excellent stakeholder management and communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Customer-centric mindset with a focus on service excellence.
• Ability to work collaboratively across cross-functional teams.
• Strong attention to detail and quality control.

How to Apply:
Interested and qualified candidates should Apply here.

Why this job might be a good fit:
This role is suitable for an analytical professional with strong Excel, Power BI, and PowerPoint skills, and a customer-centric mindset, looking to build a career in customer success and analytics with a global leader in consumer intelligence.

About This Listing
This page is part of our regularly updated collection of job opportunities. Each listing is shared to help users find available roles without upfront costs. 

What You Should Know
Details such as eligibility, requirements, deadlines, and availability may change at any time. We do not control the hiring or enrollment process and are not responsible for final selections, or outcomes. 

Disclaimer
This website does not act as an employer, recruiter, or training provider. Users are advised to verify information directly from the official source before applying.

Want to see all current job openings? Browse our latest job listings to find roles that match your skills.