The Customer Success Analyst will support client relationships by delivering accurate insights, resolving technical inquiries related to data and software, and collaborating across cross-functional teams to drive satisfaction and business outcomes within the organisation’s Sales team.

• Job Location: 52-54 Isaac John Street, Lagos (Hybrid Work Mode)
• Employment Type: Full-Time
• Salary: Not stated

NIQ is the world’s leading consumer intelligence company formed from the combination of Nielsen and GfK. With operations in over 100 markets covering more than 90% of the global population, NIQ delivers comprehensive consumer insights and retail analytics through advanced platforms. As an Advent International portfolio company, it provides clients with the "Full View" of consumer buying behavior to reveal new pathways for growth in the FMCG and retail sectors.

• Support day-to-day client contacts and contribute to achieving satisfaction targets
• Build and maintain effective relationships with client representatives and support teams
• Own reporting activities including maintenance, business issue analysis, and solution integration
• Troubleshoot and resolve client inquiries regarding databases, software, coding, and deliverables
• Liaise with Operations, Offshore Partners, Technology, and Data Science teams to answer business questions
• Monitor inquiry progress against service levels and escalate issues when necessary
• Collaborate with Retail Analytics and Consulting teams to align deliverables with client needs
• Continuously broaden knowledge of client business issues, NIQ services, and FMCG/retail industry trends
• Ensure all deliverables are aligned to client business needs and delivered within agreed timelines

• Microsoft Excel: Intermediate to Expert level (Advanced formulas, data manipulation, Pivot Tables)
• Power BI: Intermediate to Expert level (Dashboard development, visualization, data modelling)
• Microsoft PowerPoint: Intermediate to Expert level (Client-ready presentations, storytelling, insight communication)
• Microsoft Dynamics: Proficiency in client management, case tracking, and CRM workflows
• Strong analytical and problem-solving skills with ability to translate data into actionable recommendations
• Excellent stakeholder management and communication capabilities
• Strong organizational skills to manage multiple priorities effectively
• Customer-centric mindset focused on service excellence and quality control
• Ability to work collaboratively across cross-functional teams in a hybrid environment

How to Apply

Interested candidates should Apply here. Please note that this role requires demonstrated expertise in Excel, Power BI, and PowerPoint alongside strong client-facing communication skills within the consumer intelligence sector.

Why this job might be a good fit

This role is ideal for data-savvy analysts who excel at translating complex retail analytics into clear client insights while enjoying the stability of a global market leader with hybrid flexibility and exposure to cutting-edge consumer intelligence platforms.

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