Limited information about the hiring company was provided at the time of listing. This opportunity was shared based on details made publicly available by the employer. Applicants are advised to review the official job page for full and updated company information.

Limited information about the hiring company was provided at the time of listing. This opportunity was shared based on details made publicly available by the employer. Applicants are advised to review the official job page for full and updated company information.

1. User Research & Product Positioning

• Conduct user interviews and facilitate focus groups
• Validate messaging and product positioning
• Gather qualitative insights to improve adoption

2. Customer Success & Executive Support

• Onboard new users
• Support active customers across multiple products
• Serve as a trusted point of contact

3. User Education & Retention

• Create educational materials (video and written)
• Drive product adoption and engagement
• Support retention initiatives

4. Reporting & Feedback Loops

• Translate raw user data into structured insights
• Prepare weekly reports for product and engineering teams
• Maintain strong internal communication loops

• Background in product management, customer success, marketing, communications, UX research, or related field
• Demonstrable experience in user research or customer success roles
• Familiarity with SaaS or digital platforms
• Experience working with cross-functional teams (product & engineering)
• Proficiency with Google Workspace, Microsoft Office, and CRM/support tools

Skills & Preferred Attributes

• Advanced user research capability (interviews, empathy mapping, qualitative research)
• Strong copywriting skills for web, email, and social platforms
• Confident verbal communicator
• Ability to create and promote educational content
• Highly organised and comfortable handling multiple products (6+ simultaneously)
• Skilled at converting feedback into actionable insights
• Comfortable working in fast-paced startup environments
• Professional and discreet in high-trust interactions

Interested candidates should apply via the provided link: https://spurt.spurt.tools/job/customer-success-analyst

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