Our client, a fast-growing marketing & creative communications agency powering SME and corporate brands across Africa, is expanding its team! We’re looking for smart, creative and result-driven talent ready to grow and make impact.

Department: Customer Success/Client Services
Reporting To: Chief Operating Officer
Employment Type: Full-time

Experience: 2 - 4 years

• Onboard new customers and ensure smooth adoption
• Serve as trusted advisor to assigned customer portfolio
• Monitor customer health metrics and proactively address issues
• Conduct regular check-ins and business reviews
• Identify opportunities for account expansion and renewals
• Collaborate with sales and product teams
• Gather customer feedback and advocate for improvements
• Track and report on customer success KPIs
• Reduce churn and increase customer lifetime value

• Bachelor's degree in Business, Communications, or related field
• 2-4 years in customer success, account management, or related role
• Strong customer-centric mindset
• Excellent problem-solving and communication skills
• Ability to understand technical products/services
• Data analysis skills for tracking customer health
• Experience with customer success platforms (Gainsight, ChurnZero, etc.)
• Proactive and consultative approach

Preferred Skills:

• SaaS or tech industry experience
• Experience with upselling/cross-selling
• Training or facilitation experience

Apply here: https://docs.google.com/forms/d/e/1FAIpQLSeLDf84BMi3U3SahOoecBBzlZ31glPrhmDimIzwIHEHZUYWGQ/viewform