The Customer Success Associate will be the primary point of contact for our customers, building relationships and advocating on their behalf. Through these interactions, the Associate will help customers see the value in our product and ensure they can use it to its fullest potential.

• Job Location: Lagos, Yaba (Hybrid)
• Employment Type: Full-Time
• Salary: Not stated (competitive salary)

Risevest is a digital wealth management company helping individuals across Africa build long-term wealth through expert-managed investment portfolios. We are on a mission to help people build wealth by making investing simple, accessible, and transparent. Through intuitive tools, expert-managed portfolios, and strong financial education, we're enabling individuals across Africa to invest in global and local assets that build long-term financial freedom. We are a certified Great Place to Work with a culture of innovation, excellence, and impact.

• Building relationships with customers and ensuring they are satisfied with the company's products and services
• Providing customer support via phone, email, and live chat
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions to ensure satisfactory resolution.
• Making recommendations to customers about the company's products and services

• Bachelor's degree (first class or second class upper) in Economics, Accounting, Finance, Business administration or related field.
• Live and resides in Lagos or Port Harcourt.
• Patience and ability to stay calm under pressure
• Problem-solving skills
• Ability to upsell and cross-sell products and services
• At least 1+ year experience in a customer service role
• Computer literate, and familiar with CRM tools
• Exceptional communication skills - verbal and written
• Excellent Listening skills

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role is ideal for an entry-level customer service professional based in Lagos or Port Harcourt who enjoys building relationships and helping customers. It offers a hybrid work arrangement, health insurance, training and career development, and exposure at a growing fintech company with a clear career path.

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