A Customer Success and Content Specialist is needed at Catalogue for a remote role based in Lagos. You will handle customer conversations across Intercom (connected to WhatsApp, Instagram DMs, email, and live chat), document issues before escalating to engineering, maintain a detailed issue log, and build a library of walkthrough and how-to videos covering key features.

• Job Location: Remote (Lagos)

Limited information about the hiring company was provided at the time of listing. This opportunity was shared based on details made publicly available by the employer. Applicants are advised to review the official job page for full and updated company information.

Customer Support (primary):

• Handle customer conversations across Intercom (connected to WhatsApp, Instagram DMs, email, and live chat) with speed, clarity, and warmth
• When issues arise, take time to fully understand the problem, reproduce it where possible, and document findings clearly before escalating to engineering
• Maintain a detailed issue log, tracking open bugs, escalations, and resolutions so nothing falls through the cracks and customers are always kept in the loop

Demo & How-To Videos:

• Build and maintain a library of walkthrough and how-to videos covering Catalogue's key features
• Script, record, and edit short-form product demo videos for onboarding and self-serve support
• Keep the library updated as the product evolves

The employer did not specify formal requirements for this role at the time of listing. Eligibility criteria and experience expectations are determined by the hiring organization and may be communicated on the official application page.

How to Apply
Send your resume to people@catalog.shop

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