The Customer Success Intern will support the delivery of client-focused solutions, reporting, and analytical services while developing a strong understanding of the FMCG industry and NIQ's products and services. This internship provides hands-on experience in client servicing, data analytics, market measurement, and business consulting, working alongside experienced Customer Success professionals.

• Job Location: Lagos, Nigeria (Hybrid)
• Employment Type: Full-Time (Internship / Graduate Entry-Level)
• Salary: Not stated

NielsenIQ (NIQ) is a leading global consumer intelligence company that delivers comprehensive understanding of consumer buying behavior and reveals new pathways to growth. In 2023, NIQ combined with GfK, bringing together two industry leaders with unparalleled global reach. The company operates in more than 100 markets, covering over 90% of the world's population, and is an Advent International portfolio company. NIQ delivers the Full View™ through advanced analytics and state-of-the-art platforms, helping businesses make informed decisions in a hybrid, collaborative work environment.

Client Support & Service Delivery

• Support the preparation and delivery of regular client reports, presentations, and insights
• Assist in responding to client inquiries and resolving routine data or reporting issues
• Help maintain high levels of client satisfaction through timely and accurate support
• Support the monitoring and tracking of client requests to ensure agreed service levels are met

Data Analysis & Reporting

• Assist in analysing market, consumer, and retail data to identify key trends and business insights
• Support the maintenance of reporting templates, dashboards, and other client deliverables
• Ensure data accuracy and quality in all reports and presentations
• Contribute to the development of actionable recommendations based on data findings

Collaboration & Learning

• Work closely with Customer Success Managers, Operations, Data Science, Retail Analytics, and other internal teams
• Participate in internal projects aimed at improving client service delivery and operational efficiency
• Learn and develop expertise in NIQ solutions, platforms, and analytical tools
• Support knowledge-sharing activities and team initiatives

Client Engagement

• Assist in building and maintaining positive relationships with clients and internal stakeholders
• Participate in client meetings, review sessions, and training sessions when required
• Provide support in preparing presentation materials and meeting summaries

Education

• Bachelor's degree (completed within the last 1–2 years) in Economics, Computer Science/Engineering, Business Administration, Management Sciences, Marketing, Statistics, Mathematics, Accounting, Finance, Social Sciences, or related disciplines

Experience

• Fresh graduate with a Bachelor's degree (B.Sc.) as listed above
• At least one year of post-graduation work experience
• Awaiting or about to commence the one-year National Youth Service Corps (NYSC) programme
• Exposure to data analysis, research projects, customer service, or business reporting is an advantage

Technical Skills

• Basic understanding of data analysis, interpretation, and reporting
• Proficiency in Microsoft Excel and PowerPoint
• Familiarity with data visualization and analytical tools is an added advantage
• Strong numerical and analytical aptitude

Professional Skills

• Strong communication and interpersonal skills
• Excellent attention to detail and commitment to quality
• Good problem-solving and critical-thinking abilities
• Ability to manage multiple tasks and work within deadlines
• Willingness to learn and adapt in a fast-paced environment
• Strong teamwork and collaboration skills

Personal Attributes

• Curious and eager to learn
• Customer-focused mindset
• Positive attitude and professional approach to work
• Ability to work independently while seeking guidance when required
• Passion for data, insights, and helping clients succeed

How to Apply

Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits a fresh graduate who wants early exposure to FMCG market data and client-facing consulting work, with structured training on NIQ's platforms built into the internship. The hybrid setup in Lagos makes it manageable if you're already based in the city and preparing for NYSC.

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