The Customer Success Intern will support the delivery of client-focused solutions, reporting, and analytical services while developing a strong understanding of the FMCG industry and NIQ's products and services.

• Job Location: Lagos, Nigeria (Hybrid)
• Employment Type: Internship / Graduate Entry-Level
• Salary: Not stated

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behaviour and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together two industry leaders with unparalleled global reach. NIQ operates in 100+ markets, covering more than 90% of the world's population, and is an Advent International portfolio company. Its work environment is flexible and learning-focused, with a strong emphasis on client service, data analytics, and inclusion.

Client Support & Service Delivery

• Support the preparation and delivery of regular client reports, presentations, and insights.
• Assist in responding to client inquiries and resolving routine data or reporting issues.
• Help maintain high levels of client satisfaction through timely and accurate support.
• Support the monitoring and tracking of client requests to ensure agreed service levels are met.

Data Analysis & Reporting

• Assist in analysing market, consumer, and retail data to identify key trends and business insights.
• Support the maintenance of reporting templates, dashboards, and other client deliverables.
• Ensure data accuracy and quality in all reports and presentations.
• Contribute to the development of actionable recommendations based on data findings.

Collaboration & Learning

• Work closely with Customer Success Managers, Operations, Data Science, Retail Analytics, and other internal teams.
• Participate in internal projects aimed at improving client service delivery and operational efficiency.
• Learn and develop expertise in NIQ solutions, platforms, and analytical tools.
• Support knowledge-sharing activities and team initiatives.

Client Engagement

• Assist in building and maintaining positive relationships with clients and internal stakeholders.
• Participate in client meetings, review sessions, and training sessions when required.
• Provide support in preparing presentation materials and meeting summaries.

• Bachelor's degree (completed within the last 1–2 years) in Economics, Computer Science/Engineering, Business Administration, Management Sciences, Marketing, Statistics, Mathematics, Accounting, Finance, Social Sciences, or related disciplines.
• 0 to 1 year of work experience, internship experience, NYSC, industrial attachment, or graduate trainee experience.
• Exposure to data analysis, research projects, customer service, or business reporting is an advantage.
• Basic understanding of data analysis, interpretation, and reporting.
• Proficiency in Microsoft Excel and PowerPoint.
• Familiarity with data visualization and analytical tools is an added advantage.
• Strong numerical and analytical aptitude.
• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to quality.
• Good problem-solving and critical-thinking abilities.
• Ability to manage multiple tasks and work within deadlines.
• Willingness to learn and adapt in a fast-paced environment.
• Strong teamwork and collaboration skills.

Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits a recent graduate who wants exposure to FMCG market data and client consulting rather than a purely technical analytics role. Because NIQ provides training on its platforms and methodologies, the intern builds a strong foundation in consumer insights and stakeholder management, which opens doors across market research, brand analytics, and consulting.

About This Listing
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What You Should Know
Details such as eligibility, requirements, deadlines, and availability may change at any time. We do not control the hiring or enrollment process and are not responsible for final selections or outcomes. NIQ may use AI tools in parts of the recruitment process, with final decisions made by humans.

Disclaimer
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