This Customer Success Intern role focuses on welcoming new students and parents, ensuring first classes start on time, and maintaining family engagement through monthly check-ins. The Intern will support tutors with reminders, lesson plans, and student reports while tracking attendance and flagging retention risks. Day-to-day work covers customer communication, invoicing, and reporting in a remote setup with 30 hours per week across 6 to 9 months.

• Job Location: Remote (Lagos-based candidates preferred)
• Employment Type: Internship (Unpaid, 6 to 9 months)
• Salary: Unpaid, with a monthly data subsidy

The hiring company hasn't published detailed background information for this listing. This role was sourced from details made publicly available at the time of posting. Applicants should check the official job page for the latest company information.

• Welcome new students and parents and get every first class started on time
• Run monthly check-ins with families and log their feedback
• Support tutors with reminders, lesson plans and student reports
• Answer parent and partner questions on WhatsApp, email and phone
• Track attendance and flag early signs that a family may leave
• Prepare simple monthly summaries for the team
• Create monthly invoices and follow up with clients until they pay

• Write clearly and speak warmly
• Stay organised and follow up without being asked
• Know your way around Google Sheets, Docs and Forms
• Can give 30 hours a week
• Care about education and technology

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits someone who wants hands-on customer success experience in the edtech space and values mentorship and portfolio-building over paid compensation. Because the position covers family engagement, tutor support, and invoicing, it builds practical client success skills that transfer across education, SaaS, and service businesses.

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