Kayzen is a mobile demand-side platform (DSP) dedicated to democratizing programmatic advertising. We enable leading apps, agencies, media buyers, and brands to run programmatic customer acquisition, retargeting, and brand performance campaigns through self-serve and managed service options. Built on the core pillars of performance, transparency, control, and empowerment, Kayzen powers the world's best mobile marketing teams with bespoke solutions that fuel business growth and deliver a competitive advantage. With an unprecedented scale of 160B+ daily ad requests from 1.6B+ unique users worldwide, we serve up to 1B+ ads per day in 180 countries. Kayzen is accessible through our APIs and user interface.

We are seeking a highly proactive Customer Success Manager who will take full ownership of customer relationships. The ideal candidate will have a solutions-oriented mindset and provide clients with proactive consultations and data-driven campaign optimization recommendations on a daily basis. In this role, you will play a vital role in driving customer satisfaction, fostering long-term relationships and contributing to the overall growth and success of the company.

• Location: Remote (EMEA & APAC)
• Department: Customer Success
• Team: The CSM team serves a dual-purpose role, acting as a crucial link between customers and our product & service offerings.

Customer Success Management

• Form a deep understanding of the client's business and goals.
• Provide DSP advisory and strategic consultation from the onboarding phase.
• Maintain detailed internal documentation of client information (Hubspot), interactions (call notes), feature requests (product wishlist), and campaign strategies.
• Conduct engaging and informative Quarterly Business Reviews focusing on learnings, growth opportunities, and evangelizing on product roadmap.

Account Strategy and Campaign Management

• Co-manage and optimize campaigns with the Client or Trading team, analyzing aggregate performance and log-level data to improve strategies.
• Report on account progress weekly / bi-weekly to internal and external stakeholders (client, PSS Lead, Product teams, etc).
• Set and achieve monthly and quarterly growth and milestone targets together with your Team Lead.
• Own end-to-end client success and results through proactive optimizations, troubleshooting, and coordination.

Feedback Loop and Product Development

• Proactively identify and address emerging client needs.
• Work closely with the product team on enhancements based on client feedback.
• Efficiently troubleshoot issues and communicate them to the product and technical teams.
• Provide regular feedback to management about client needs, market and competitor intelligence.

• 2+ years of experience managing performance-driven web clients – must-have.
• Hands-on experience with programmatic or digital advertising platforms.
• Proven ability to build and drive processes that truly move the needle for clients.
• Capable of working independently and collaboratively.
• Strong analytical skills: able to dig into data, spot trends, and turn insights into action.
• A proactive mindset: comfortable tackling challenges and finding solutions quickly.
• Attention to detail.

Other Information

• What We Offer:
  • Exceptional career growth and learning opportunity.
  • A unique opportunity to be part of an experienced team of industry experts and entrepreneurs.
  • Direct, day-to-day work experience with the management.
  • A fun, driven, and multinational team located across Germany, India, UK, Argentina, Ukraine, Turkey, Spain and many more countries.
  • A flexible work-from-home arrangement.
  • A $500 home-office setup budget.
  • A $1,000 annual learning and development budget.

How to Apply
Interested candidates should apply directly through the Kayzen careers portal at https://job-boards.eu.greenhouse.io/kayzen/jobs/4739345101.

About This Listing
This page is part of our regularly updated collection of job opportunities. Each listing is shared to help users find available roles without upfront costs. 

What You Should Know 
Details such as eligibility, requirements, deadlines, and availability may change at any time. 
We do not control the hiring or enrollment process and are not responsible for final selections, or outcomes. 

Disclaimer 
This website does not act as an employer, recruiter, or training provider. 
Users are advised to verify information directly from the official source before applying.

Want to see all current job openings? Browse our latest remote job listings to find roles that match your skills.