The Customer Success (Retention) Officer will play a key role in retaining existing customers, improving satisfaction levels, and ensuring continuous usage of DriveMe’s services. This role requires strong communication skills, empathy, attention to detail, and a genuine passion for customer experience. The position is hybrid, combining remote work with occasional in-office engagement.
 

Location: Agungi, Lekki 
 

DriveMe is a fast-growing mobility and driver outsourcing company delivering seamless driver recruitment, onboarding, management, and retention services to individuals and businesses across Nigeria. As we continue to scale, we are expanding our Customer Success team with a strong focus on retention and long-term client satisfaction.
 

- Maintain a minimum of 98 percent client retention through strong relationship management
- Respond to customer inquiries within 30 minutes during work hours
- Resolve customer complaints within one hour with proper documentation
- Conduct regular follow-ups to assess satisfaction and identify service gaps
- Support upselling of DriveMe services such as vehicle registration, license processing, and managed hire
- Accurately document all customer interactions in the CRM system
- Collaborate with Customer Success and Driver Support teams to ensure service excellence
- Track churn risks and implement win-back strategies
- Prepare and submit weekly and monthly retention reports
 

- 1–2 years experience in customer service, retention, or client relationship roles
- Strong communication and problem-solving skills
- Ability to manage multiple client accounts simultaneously
- Good analytical skills with the ability to interpret customer behavior
- Experience with CRM or ticketing tools is an advantage
- Highly proactive, organized, and emotionally intelligent

Apply Here: bit.ly/4p7Lrcm