The Customer Success Specialist will recruit and qualify pilot pharmacies, lead onboarding and user training, provide customer and technical support, monitor system usage, and gather feedback for the development team. This role requires a candidate with 2+ years of experience in Customer Success, SaaS Onboarding, IT Support, or Pharmacy/Retail Operations.

• Job Location: Hybrid/Remote – Lagos preferred
• Employment Type: Contract (3 months)
• Salary: Not stated
• Opportunity: Successful candidates may transition into a permanent Customer Success Lead role after the Beta phase.

Nard Health Ltd (Nard Rx) is a healthcare technology company dedicated to improving pharmacy operations and patient care. The organization is hiring a Customer Success Specialist to support the launch of its Beta Testing Program.

• Recruit and qualify pilot pharmacies.
• Lead onboarding, implementation, and user training.
• Provide customer and basic technical support.
• Monitor system usage and user engagement.
• Gather feedback and report product issues to the development team.

• 2+ years' experience in Customer Success, SaaS Onboarding, IT Support, or Pharmacy/Retail Operations.
• Strong communication and problem-solving skills.
• Tech-savvy and comfortable troubleshooting basic software/hardware issues.
• Proactive, patient, and able to thrive in a fast-paced startup environment.

How to Apply

Interested and qualified candidates should send their CV to vacancieswithbee@gmail.com.

Why This Job Might Be a Good Fit

This contract role is ideal for a customer success professional based in Lagos with 2+ years of experience in SaaS, IT support, or pharmacy operations. It offers the potential for permanent employment and the opportunity to work in a fast-growing health tech startup.

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