The Customer Support & Admin Specialist will respond to customer enquiries, guide users through registration and platform features, resolve issues, and assist with administrative tasks.

• Job Location: Owerri, Imo State
• Employment Type: Full-Time
• Salary: ₦100,000 per month

SeekProv is a startup offering a local services marketplace that helps people find trusted service providers while helping skilled providers gain visibility, trust, and customers. The company is launching in Owerri as its first Nigerian city, with plans to expand across major cities in Nigeria.

• Respond to customer enquiries through live chat, support tickets and email, primarily using tawk.to.
• Guide Seekers and Providers through registration, verification, service listings, bookings and platform features.
• Resolve account, login, messaging, payment, cancellation and refund enquiries.
• Troubleshoot basic app issues and escalate technical problems appropriately.
• Handle complaints and disputes professionally and escalate fraud, safety or serious payment concerns.
• Maintain accurate support records and identify recurring customer issues.
• Help improve FAQs, support templates and automated responses.
• Use approved AI tools to improve support efficiency while checking all outputs for accuracy, tone and privacy.
• Assist with routine administrative and operational tasks, including maintaining records, organising documents, updating internal trackers and preparing basic reports.
• Support the COO with other reasonable day-to-day office and operational tasks when required.

• Strong written and verbal English communication.
• At least 1 year of relevant customer service, support, or administrative experience; 2+ years is preferred.
• Strong organisation, problem-solving and attention to detail.
• Comfortable using live chat, email, spreadsheets, web tools, and mobile apps.
• Comfortable using AI tools such as ChatGPT responsibly.
• Ability to deal calmly and professionally with customers.
• Ability to handle confidential information responsibly.
• Experience with a marketplace, fintech, e-commerce, or technology company is an advantage.

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role is ideal for a customer-focused professional based in Owerri with strong communication and organisational skills. It offers the opportunity to join a growing startup and help shape how local services are discovered and delivered in Nigeria.

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