The Customer Support Analyst will provide support for employees with benefit-related inquiries, requests, and complaints while proactively engaging eligible employees to drive awareness and adoption of financial products.

• Job Location: Lagos
• Employment Type: Full-Time
• Salary: Not stated

SeamlessHR is a fast-paced, dynamic SaaS startup focused on building technology solutions for HR and business operations. The company is driven by core values including Excellence, Judgment, Innovation, Communication, Candour, Selflessness, Thirst, Responsibility & Initiative. SeamlessHR offers a fun and collaborative work environment with opportunities for career growth.

• Provide customer support across phone, email, and chat channels.
• Proactively engage eligible employees and guide them through product applications.
• Escalate and follow up on complex operational, technical, or product-related issues.
• Maintain accurate customer records and case documentation in the CRM.
• Identify recurring issues and contribute to support process improvements and knowledge resources.

• Minimum of 2 years' experience in B2C customer support or a customer-facing role.
• Experience in fintech, financial services, or employee benefits is an advantage.
• Strong communication, problem-solving, and objection-handling skills.
• Comfortable with outbound engagement and target-driven environments.
• Experience using CRM tools and maintaining customer records.

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role is ideal for a customer support professional based in Lagos with at least 2 years of B2C experience, who is comfortable with outbound engagement and target-driven environments. It offers the opportunity to work with a leading SaaS startup, with benefits including competitive salary, on-site recreational facilities, and career growth opportunities.

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