The Customer Support Analyst will handle enquiries and complaints across email, chat, phone, and social media, investigate and resolve issues, and support customer onboarding.

• Job Location: Lagos
• Employment Type: Full-Time
• Salary: ₦250,000 – ₦300,000 Net Monthly

Evernub is a leading financial services company seeking a Customer Support Analyst to resolve issues, support onboarding, and turn customer feedback into meaningful improvements.

• Handle enquiries and complaints across email, chat, phone and social.
• Investigate and resolve issues accurately and within agreed SLAs.
• Build trust that drives satisfaction and retention.
• Own complex issues and work with teams to resolve them on time.
• Support onboarding of new customers and merchants in Nigeria.
• Share feedback that improves products, processes and services.
• Run customer surveys and deepen customer engagement.
• Handle information in line with privacy regulations and policy.

• Bachelor’s degree with NYSC Completion or Exemption.
• 1–3 years in Customer Experience, Support, Success, or related field.
• Excellent written and verbal communication.
• Strong problem-solving and interpersonal skills.
• Customer-first mindset with a passion for great experiences.
• Calm and effective in fast-paced environment with strong attention to details.

How to Apply
Interested candidates should send their CV to oluwafemi@evernub.com.

Why This Job Might Be a Good Fit
This role is ideal for a customer support professional with 1–3 years of experience based in Lagos. It offers a competitive net salary and the opportunity to work in the financial services sector. Shifts, weekends, and public holidays may be required.

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