A Customer Support Analyst is needed to manage incoming calls and customer service inquiries over phone, email, and social media platforms. The role involves building customer relationships, handling complaints, maintaining records, and following communication procedures.

• Job Location: Lagos, Nigeria
• Salary: Not stated
• Employment Type: Full time
• Benefits: Not stated
• Application Deadline: Not stated (posted April 30th, 2026)

The client is a key player in the fin-tech space, providing payment solutions to customers and businesses across Africa. The specific hiring company name was not disclosed. Applicants are advised to exercise due diligence during the application process.

• Manage incoming calls and customer service inquiries over phone, email, and social media platforms
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Assess customers' needs to achieve satisfaction
• Provide accurate, valid, and complete information using the right methods and tools
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Answer questions and provide information to customers on the company's services
• Resolve order complaints by investigating data and history, identifying alternate means for filling orders, and notifying managers and customers
• Interact with customers via social media, phone calls, and emails

• 1 to 2 years proven customer service or support experience
• Bachelor's degree (B.Sc.)
• Ability to remain professional, calm, and courteous with customers at all times
• Understand how to engage customers and ask the right questions
• Excellent verbal and written communication skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt and respond to different types of characters
• Fast learner with ability to multi-task, prioritize, and manage time effectively
• Tech savvy

How to Apply
Interested and qualified? Apply here

Why this job might be a good fit
This role is ideal for a customer support professional with 1 to 2 years of experience and a Bachelor's degree who is tech savvy, has strong phone handling skills, and wants to work in the fin-tech space in Lagos.

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