The Customer Support Assistant will manage front-line patient or client communications via phone, email, or chat; assist with scheduling and appointment management; conduct follow-ups; verify healthcare benefit details; and coordinate with internal teams to resolve or escalate issues.

• Job Location: Remote
• Employment Type: Full-Time
• Salary: Not stated

The organisation is recruiting for this role within a healthcare-related environment. Additional company details were not provided at the time of publication.

• Manage front-line patient or client communications via phone, email, or chat.
• Assist with scheduling, rescheduling, and confirming appointments.
• Conduct follow-ups and maintain accurate records of interactions.
• Verify and communicate healthcare benefit details to patients/clients.
• Coordinate with internal teams to resolve or escalate issues.

• Prior customer support experience, ideally in the healthcare industry.
• Familiarity with HIPAA or healthcare compliance protocols.
• Strong communication and problem-solving skills.
• Tech-savvy with comfort using support platforms, CRMs, or EMRs.
• Organized and reliable with high attention to detail.

How to Apply:
Interested candidates should send their CV to diane.rcwta@gmail.com.

Why this job might be a good fit:
This role is suitable for a customer support professional with healthcare industry experience who is familiar with HIPAA or compliance protocols, tech-savvy with CRMs or EMRs, and organized with strong attention to detail in a remote environment.

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