This Customer Support Associate role focuses on being the difference between trust earned and a customer lost forever by resolving queries on transfers, accounts, and products through chat, email, and other channels. The Associate will own every issue from first contact to resolution while spotting patterns and suggesting improvements. Day-to-day work covers customer support, accurate record-keeping, and brand representation in a hybrid setup based in Lagos.

• Job Location: Lagos
• Employment Type: Full-time (Hybrid)
• Salary: Not stated

LemFi (Series B) is building the go-to financial app for the Global South. Moving to a new country shouldn't mean starting from zero, which is why the team of 400+ spanning 20+ countries is building a financial ecosystem that helps immigrants stay connected to home, build stability, and create wealth regardless of where they are from or where they live. What began as fast, affordable remittances is now evolving into a complete platform for multi-currency accounts, payments, credit, and long-term financial growth. With millions of users across the globe, LemFi processes over $1B in monthly transactions to 30+ countries.

• Be the first point of contact for LemFi customers, resolving queries on transfers, accounts and products through chat, email and other channels, quickly and with genuine empathy
• Own every issue from first contact to resolution, escalating to the right teams when needed and always following up
• Spot patterns in the questions and complaints coming in, flag them clearly to the team lead, and suggest improvements that remove the root cause
• Use AI-assisted tools and knowledge-base resources to find answers faster, while applying judgement to ensure responses fit the customer's situation
• Keep customer records and interaction logs accurate and up to date
• Represent the LemFi brand in every interaction with plain language, real answers, and a warm tone even in difficult moments
• Participate actively in weekly team meetings, sharing feedback and helping implement improvements

• An undergraduate degree (any discipline) from a recognised university, or a postgraduate qualification
• Zero to two years of work experience
• Exceptional written and spoken English: clear, concise and warm
• The kind of person who reads a problem properly before responding and is genuinely bothered when a customer leaves without their issue solved
• Able to stay organised and accurate when handling multiple conversations at once
• Comfortable working with modern tools: Google Workspace, CRM platforms
• Self-driven and reliable, able to prioritize effectively and deliver high-quality work
• Strong attention to detail and a customer-obsessed mindset
• Professional fluency in French, Spanish or German is an advantage
• Prior exposure to a fintech, bank or customer-facing role is nice to have
• Familiarity with any ticketing or CRM platform is nice to have
• Fluency in an additional language spoken by LemFi's customer base is nice to have

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits a fresh graduate or early-career professional who wants to build a customer support career in fintech rather than a traditional call centre. Because the position covers multi-channel support, pattern spotting, and AI-assisted tools, it builds practical support skills that transfer across fintech, banking, and global financial services.

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