The Customer Support Consultant will deliver outstanding customer support via email for an e-commerce client, handling shipping questions, return policies, order issues, and price adjustments.

• Job Location: Remote (Abuja, Nigeria among eligible locations)
• Employment Type: Contract
• Salary: Compensation in USD (amount not stated)

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw across 30+ countries since 2010. The company delivers secure customer and technical support in 60 languages across diverse industries. It operates with a People First management approach and a culture built on trust, with no time-tracking requirements.

• Deliver outstanding customer support via emails.
• Assist customers with questions related to shipping and return policy for damaged items.
• Resolve incomplete orders, change items as needed, and review or approve price adjustments.
• Respond to customer inquiries in accordance with established service level agreements and follow precise procedures.
• Escalate complex or high-priority issues to the appropriate internal team when needed.

• Excellent English skills (C1 for both spoken and written).
• At least 1 year of experience in a customer support role.
• Experience providing support in an e-commerce environment.
• Hands-on experience with Google Workspace (Docs, Sheets, Drive, Gmail) and basic data entry, website QA, and operational support skills.
• Ability to communicate with customers in a friendly, brand-focused tone and empathetic manner.
• Strong ability to multitask and switch between tasks seamlessly.
• Able to provide proper solutions in a timely manner, follow SOPs, and work independently.
• A customer-focused mindset with a commitment to delivering a positive support experience.
• Commitment to delivering high-quality customer service and meeting performance targets.
• Personal laptop or computer (at least 8GB of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
• Tech-savvy, with the ability to adapt quickly to new tools and software is a plus.
• Experience with Shopify is a plus.
• Experience using CRMs or ticketing systems is a plus.

Benefits

• Schedule: Sunday and Wednesday to Saturday, 10AM–6PM (CDT).
• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• Responsive leadership interested in your growth.
• A culture built on trust, with no time-tracking requirements.

How to Apply
Interested candidates should Apply here and send their CV in English.

Why This Job Might Be a Good Fit
This role suits someone with e-commerce support experience who wants to work remotely for international clients rather than a local helpdesk. Because the work is email-based and SOP-driven, it rewards clear writing and consistency, and the USD compensation and international team offer exposure to global support standards.

About This Listing
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