The Customer Support Consultant will handle customer inquiries via chat, email, and phone, assist with product selection and usage, troubleshoot technical issues, resolve issues efficiently, and maintain a strong focus on customer satisfaction. This remote role requires a candidate with excellent English communication skills and at least 1 year of customer support experience.

• Job Location: Remote
• Employment Type: Contract
• Salary: Compensation in USD

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw in 30+ countries since 2010. The organization operates globally, supporting clients in 60 languages across diverse industries.

• Handle customer inquiries via chat, email, and phone in a professional and courteous manner.
• Assist customers with product selection and usage, including guidance on key product features and functions.
• Troubleshoot technical issues, including calibration problems and Wi-Fi connectivity.
• Resolve issues efficiently while providing accurate and detailed responses.
• Maintain a strong focus on customer satisfaction and deliver an excellent support experience.
• Maintain a deep understanding of client solutions and meet KPIs.

• Excellent English communication skills.
• Experience in customer support for at least 1 year.
• Experience with help desk software and remote support tools.
• Positive, proactive, and responsible attitude.
• Personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

How to Apply

Interested and qualified candidates should Apply here.

Why This Job Might Be a Good Fit

This role is ideal for a customer-focused professional with at least 1 year of customer support experience who enjoys troubleshooting and delivering excellent service. It offers a fully remote work arrangement, compensation in USD, and the opportunity to work with a global team.

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